FAQ -More Info on IT21ST
What are your hours of operation? We are open 8:00 am – 6:00 pm Monday through Friday and Saturdays by appointment only. For clients with a separate service agreement, our NOC (Network Operating Center) is available 24/7.
What areas do we cover? Arcadia, Burbank, Chatsworth, Culver City, Downtown LA, Encino, Glendale, Hollywood, Los Angeles, North Hollywood, Pasadena, San Fernando, San Gabriel, Santa Monica, Sherman Oaks, Tarzana, Universal City, Van Nuys, and West LA, Woodland Hills and more. We have clients in San Diego, Palmdale, and other areas in Southern California. We will gladly come to you.
What are your rates? Our rates start from $150 per hour, depending on the job’s nature and the level of expertise required. We have a special rate for non-profit organizations. For our onsite visit, we charge a minimum of 1.5 hours and no traveling charge. We have discounted rates for clients with service contracts.
Do you provide Free Consultation, Estimates and references? Yes. Absolutely. We have been in business for more than 32 years, and most of our clients have been with us since our earlier days. They will be happy to give you a reference and testimonial.
Do you guarantee your work? 100%. Satisfaction is our number 1 priority, and we take pride in our work. We only recommend superior products from reputable manufacturers and test them before delivery or installation. Of note, all products carry a minimum of one year warranty, and a longer-term contract is also a viable option.
Do your Managed Services have long term contracts? NO. We just request a month notice. If there are other vendors such as online backup, VoIP, etc. involved, they may have their own contracts and the cancellation has to be negotiated with them. But we will assist you to get out of their contracts if possible.
What are your charges for Managed IT Services? Our goal is to simplify your IT and reduce your IT costs. Saying that, each business’s IT environment is unique, so it is virtually impossible to give an accurate quote online without an onsite non-intrusive IT assessment. Our basic per node (PC or Mac workstation) starts from $35. But, there are many factors and options involved. Our onsite IT assessment is Free. It provides us with an accurate view of your environment, network systems, unique challenges and goals, which allows us to provide an accurate, personalized, proposal with recommendations, in plain English everyone can understand. An IT assessment generally only takes 30 minutes. If more analysis is needed then we will communicate it to you and gather the additional information.
What does the Service Level Agreement (SLA) include? It includes our hours of operations (7:00 am to 6:00 pm PST), after hours and weekend support, Response time in case of a problem, resolution steps, Monitoring and patch management, helpdesk, onsite visits in case of emergencies, exclusions as well as what is covered and what is not covered, vendor management.
What industries do you support? We support Accounting and financial firms, Insurance and mortgage companies, Legal, Medical, Dental, Architectural and Engineering firms, Service industry, Non-profits, Manufacturing, local government and more.
What is your process to deliver values to your costumers? It starts with your trust. We continually strive to earn it and once we earned it we do not take it for granted. We have been in business for over 32 years and believe in being a customer driven company. We are transparent and deliver what we promise. We act as a business partner vs. being an IT company. Your success is our success.