Los Angeles Best IT Services Provider

MSP

IT Managed Services Benefits

IT21ST provides companies with Full Coverage Monthly IT Support Services for a fixed flat fee per month. By proactively monitoring and maintaining your entire IT infrastructure, we are able to give your business the guarantee you need to run smoothly. Our technology support engineers are specially trained to become intimately familiar with the technology at your company. This service provides Cyber Security and Ransomware Protection amongst all other technology services a company needs.

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Managed Services is powered by IT21ST’s “ProCare 360”

IT21ST Managed Services [MSP] are customized for the unique needs of your business. Instead of paying to resolve issues on a per incident basis, our Managed Services subscription provides all of the IT resources you need at an affordable flat rate.

We take a proactive approach and continuously scan for potential trouble spots to prevent any IT/network issues from developing into major problems that could impact your systems.

Unlimited Helpdesk

During Business hours / M-F from 8:00AM to 6:00PM

Unlimited Remote Support

Via Phone, Email, Ticketing and Remote Access

Unlimited Onsite Support

As needed if the issue cannot be resolved remotely

Software Security updates

Patching of Systems. All security updates to all software

PC Hardware Support

Troubleshooting/Repair included when PC is under Warranty

PC Software Support

OS and Software related glitches and repair

MAC Hardware Support

Troubleshooting/Repair included when MAC is under Warranty

MAC Software Support

OS and Software related glitches and repair

NextGen Endpoint Security

Next Generation Anti-Virus, Anti-Malware Protection including License fee

Ransomware Protection

Roll-back feature to remove Ransomware from computers

Anti-Virus/Anti Malware

Fully-fledged prevention, detection of viruses

Risk Analysis

Scanning/Reporting of computer/PC data for PII

Web Traffic Control

Prevention and Control of certain websites by category or specific address

Safe Link

[Microsoft 365 is required] Automatic checking of links inside emails or documents against malicious sites

Safe Attachment

Automatic checking of email attachments and prevention against viruses

Encryption

Enabling Encryption for data in transit

Risk Analysis

Policy to filter Spams and Phishing emails

24x7x365 Monitoring

Proactive Monitoring of all Active devices on the network

License Management

Microsoft and 3rd. party software License Management

Vendor Management

Act as a liaison between vendor and customer

Contract Management

Negotiate contract on behalf of customer with vendor

Data Backup and Recovery

Monitoring and Testing of Data Backup and Recovery of Systems

Server Hardware Support

Server should be under warranty by Manufacturer

Server Software Support

Monitoring of all Hardware against any malfunction and fixing them

Server Installation Support

Server operating System, Active Directory, and other issues

Account provisioning

New User account provisioning

Account Management

Account management

Multi-Factor Authentication

Enabling/Managing multi-Factor Authentication

Microsoft Defender

Microsoft Defender Setup and Configuration

Man with glasses show 2 women his computer screen

Managed IT Services is the only reliable solution to defend against loss of productivity, minimizing downtime, avoiding high consulting fees, safeguarding valuable data and providing responsive helpdesk support for your staff. These tasks are complemented by proactively monitoring and performing preventative maintenance to detect and eliminate computer and network problems before they occur.

IT21ST provides affordable, high quality service by using a combination of remote IT management tools, end-user helpdesk support and local and onsite experts.

This service helps business owners not to waste valuable time and money struggling to keep their PCs, Servers, email and network services up and running. Our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment at a predictable, fixed monthly rate. As your business grows, we will help to ensure you have the right resources in place to sustain its development.

Testimonials

See how we’ve helped small businesses like yours embrace the benefits of modern technology.

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Let us take IT off your hands. Schedule a consultation and see how IT21ST can help your business.