Is it time to switch over to Voice over IP (VoIP)?
If you are using the old phone system (analog phones) with the PBX in your office, there has never been a better time to switch to VoIP (Voice over IP). VoIP is a proven technology that lets anyone place phone calls over an internet connection. VoIP has become the definitive choice for phone service by consumers […]
Helpdesk and Response Time – The key factors to providing a superior service
Helpdesk is the essential part of our business. It is by far the most effective way to help our clients ensure their business and staff productivity is not affected by their technology. The other key factor that goes hand in hand with the Helpdesk is the response time and the expertise to resolve a problem. […]
Welcoming 2021…
For those of you who remember the anguish we went through during 1999 for the Y2K bug, the Covid-19 pandemic has brought us much more anguish and uncertainty. The economic impacts on our businesses and the death tolls on our community, country, and the world have made this pandemic an unprecedented disaster that we will […]
The Legacy of Tony Hseih and its impact on IT21st
Many of you may know Tony Hsieh, the CEO of Zappos. Tony Hsieh, 46 years old, died on Nov. 27th, and the cause of his death is still under investigation. In many ways, Tony Hsieh was a legendry tech and business rock star. He formulated a successful formula and created many startup companies sold to […]
Tech Tip Tuesday: How much Ram do I need for my computer to run my programs efficiently?
First off, you’ll want to know what your current system’s Ram specs are. To find out how much Ram you have, you can right-click on the start Windows icon and select Run, and type in msinfo32, and you will see how much memory you have. Originally, Windows came in two flavors, 32 bit and 64 […]
Tech Tip Tuesday: What is the difference between WiFi frequencies (2.5GHz and 5GHz) and which one should I use?
There has been much confusion regarding the Wi-Fi routers’ frequency bands with the ‘dual-band 2.4 GHz and 5 GHz features. These are simply the frequency bands a Wi-Fi router can transmit. If we ignore the technical explanation of frequency, we can say the data is transmitted at the speed of 2.4 GHz per second or […]
Disaster Recovery and Business Continuity During COVID-19
As we are still dealing with the vast array of challenges caused by the global COVID-19 pandemic, we see many cyber security issues surfacing because of the increase in remote workers accessing their office servers and workstations remotely. More than ever, Cybercriminals are taking advantage of the vulnerabilities that remote users have. Many firms have […]
Tech Tip Tuesday: What is a “Brute Force Attack”?
Although we have talked about this subject before, we would like to provide some additional information. A brute-force attack consists of an attacker submitting many passwords or passphrases with the hope of eventually guessing correctly. This trial-and-error approach is made using automated tools, scripts, or bots cycling through every possible combination until access is granted. […]
Tech Tip Tuesday: What is the best browser to choose?
Choosing the right browser can have a significant effect on how you experience the internet. Speed and privacy are two of the most significant considerations that will guide you when you’re choosing a browser. There are some that demand more of your system resources, while others are relatively lightweight. Some offer full suites of security […]
7 Tips for Automating your Small Business..
Automating assignments throughout your business is a great time saver. It allows you to quickly work through regularly processed tasks and focus on your customers, as well as additional functions that require extra attention. We have created a list of the top 7 tips that we feel would benefit businesses by setting up automation. Emails: Often […]