MSP
IT Managed Services Benefits
IT21ST provides companies with Full Coverage Monthly IT Support Services for a fixed flat fee per month. By proactively monitoring and maintaining your entire IT infrastructure, we are able to give your business the guarantee you need to run smoothly. Our technology support engineers are specially trained to become intimately familiar with the technology at your company. This service provides Cyber Security and Ransomware Protection amongst all other technology services a company needs.
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Managed Services is powered by IT21ST’s “ProCare 360”
IT21ST Managed Services [MSP] are customized for the unique needs of your business. Instead of paying to resolve issues on a per incident basis, our Managed Services subscription provides all of the IT resources you need at an affordable flat rate.
We take a proactive approach and continuously scan for potential trouble spots to prevent any IT/network issues from developing into major problems that could impact your systems.
Unlimited Helpdesk
During Business hours / M-F from 8:00AM to 6:00PM
Unlimited Remote Support
Via Phone, Email, Ticketing and Remote Access
Unlimited Onsite Support
As needed if the issue cannot be resolved remotely
Software Security updates
Patching of Systems. All security updates to all software
PC Hardware Support
Troubleshooting/Repair included when PC is under Warranty
PC Software Support
OS and Software related glitches and repair
MAC Hardware Support
Troubleshooting/Repair included when MAC is under Warranty
MAC Software Support
OS and Software related glitches and repair
NextGen Endpoint Security
Next Generation Anti-Virus, Anti-Malware Protection including License fee
Ransomware Protection
Roll-back feature to remove Ransomware from computers
Anti-Virus/Anti Malware
Fully-fledged prevention, detection of viruses
Risk Analysis
Scanning/Reporting of computer/PC data for PII
Web Traffic Control
Prevention and Control of certain websites by category or specific address
Safe Link
[Microsoft 365 is required] Automatic checking of links inside emails or documents against malicious sites
Safe Attachment
Automatic checking of email attachments and prevention against viruses
Encryption
Enabling Encryption for data in transit
Risk Analysis
Policy to filter Spams and Phishing emails
24x7x365 Monitoring
Proactive Monitoring of all Active devices on the network
License Management
Microsoft and 3rd. party software License Management
Vendor Management
Act as a liaison between vendor and customer
Contract Management
Negotiate contract on behalf of customer with vendor
Data Backup and Recovery
Monitoring and Testing of Data Backup and Recovery of Systems
Server Hardware Support
Server should be under warranty by Manufacturer
Server Software Support
Monitoring of all Hardware against any malfunction and fixing them
Server Installation Support
Server operating System, Active Directory, and other issues
Account provisioning
New User account provisioning
Account Management
Account management
Multi-Factor Authentication
Enabling/Managing multi-Factor Authentication
Microsoft Defender
Microsoft Defender Setup and Configuration
Managed IT Services is the only reliable solution to defend against loss of productivity, minimizing downtime, avoiding high consulting fees, safeguarding valuable data and providing responsive helpdesk support for your staff. These tasks are complemented by proactively monitoring and performing preventative maintenance to detect and eliminate computer and network problems before they occur.
IT21ST provides affordable, high quality service by using a combination of remote IT management tools, end-user helpdesk support and local and onsite experts.
This service helps business owners not to waste valuable time and money struggling to keep their PCs, Servers, email and network services up and running. Our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment at a predictable, fixed monthly rate. As your business grows, we will help to ensure you have the right resources in place to sustain its development.
Testimonials
See how we’ve helped small businesses like yours embrace the benefits of modern technology.
I couldn’t be happier with the service provided by IT21st.
Their expertise and knowledge in supporting our IT needs have been invaluable to our business. They respond quickly and efficiently whenever we need assistance, ensuring minimal downtime and smooth operations. Thanks to their reliable support, we’ve been able to focus on growing our business without worrying about technical issues. Their professionalism, responsiveness, and commitment to excellent service make them a trusted partner. I highly recommend IT21st to any business looking for top-tier IT support!
Monica Helm
Co-Owner at Municipal Packaging
Ford EC is a 46-year-old established General Contracting Company.
We reached out to IT21ST via a referral and could not be more pleased with their efforts. It has been over 10 years of support, guidance, and services with IT 21st . Their ability to provide day-to-day necessary IT support is unprecedented in the industry. A company IT’s functionality and safety are the Company’s lively hood. Ford EC’s success and ability to execute our day-to-day operations is directly related to the services provided by IT 21st.
In summary, Ford EC fully recommends their services on all levels.
Arash Daghighian
Ford E.C. VP of Operation
We highly recommend IT21st to any business
We were introduced to IT 21st right before covid while our company was working full time in an office building. IT 21st worked with us to migrate all of our systems which were on-premises at the time into an azure cloud set up. The transition was smooth and efficient, and enabled our company to quickly transition to an at-home work environment. Today, we still use the same set-up and have ease of use in a secure environment that is much more flexible than our prior set-up. They respond quickly whenever we need assistance, ensuring minimal downtime. We highly recommend IT21st to any business looking for a secure cloud set up and top-tier IT support.
John Roman
Roman Consulting Group. President
IT21ST is fantastic organization to work with
IT21ST is fantastic organization to work with. Beginning with the personalized and comprehensive support we receive from their founder Ali Nader. They are extremely professional, diligent, and cost conscious. Our company began as a one person enterprise, and as we swiftly scaled to several dozen colleagues, each needing IT support, IT21ST services shadowed seamlessly the solutions we required. We plan to work with IT21ST for years to come, and consider them to be an important part of our company’s infrastructure and on-going success. on providing well thought out seamless solutions.
Loren Wallis
The Great Organic. Partner
This company is the real deal!
Ali Nader and his team at IT21ST are our go-to IT team and one of the IT service providers I’ve worked with. They are very friendly but most importantly, very professional and responsive. It is very easy to contact them and make an appointment. Everyone I spoke to made the process easier, no hassles or gimmicks. Their prices are reasonable, especially for the quality of service provided, This company is the real deal!
Jennifer Lai
President, Cardinal Mark Consulting, Inc.
IT21ST has always been there for us
Our firm has been a client of IT21ST for well over a decade and we have always found them to be knowledgeable, reliable IT professionals. In particular, Ross Gordnia has delivered exceptional solutions in a timely manner. IT21ST has always been there for us though all our transitions and expansions. We have relied on them for everything from system conversions to the smallest questions and we have always been very pleased with their service.
Kristine Stromeyer
CFO/COO, Sierra Investment Management
Ali is a hands on CEO who is involved in the business and our relationship
We’ve used Ali Nader and IT21ST for a number of years and the work has always been to a high standard! Ali is a hands on CEO who is involved in the business and our relationship. It means a lot to know our IT is covered with professional resources.
Gary Morter
CEO @EFM Global
IT21 has been a great partner to our organization in many ways
IT21 has been a great partner to our organization and helpful in many ways across security, equipment management and standardizing processes.
John Tabis
Founder & Chairman @ Bouqs
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