Managed IT Services
Stay Protected, Productive, and Stress-Free with Managed IT Services
Worried about emerging security threats? Frustrated with downtime? Unsure if you’re storing data properly?
Benefits
Our managed IT services help small businesses stay safe, compliant, and efficient.
We don’t just handle your IT; we optimize it, ensuring you get the most from your technology, without the hassle. Let us become your technology caretaker so you can focus on your business, not your IT.
What are the benefits of Managed IT Services?
1
Cost savings
Predictable expenses and reduced in-house IT costs
2
Access to skilled professionals
Eliminates the need for in-house specialists
3
Productivity
Issues are often resolved before they impact the business
4
Compliance
Standards include WISP, SEC, NIST and any specific regulations
Services
Our Services
IT Support
Fast response times to help you tackle any issue rapidly and with complete confidence
Business Continuity
Disaster recovery planning and secure backups, ensuring quick recovery if the worst happens
Compliance
Expert assistance in meeting industry-specific regulatory requirements for data protection & privacy. Assistance with compliance audits and regulatory adherence.
What’s included?
Tailored IT Solutions to Enhance Your Business
Our managed IT services cover a wide range of solutions based on your needs, including…
24/7 monitoring of networks, servers, and systems to detect and prevent issues before they escalate
Your entire infrastructure, including your Servers, Workstation, Network equipment and overall System health will be monitored to prevent any potential issues from turning into system failure. Proactive monitoring of your servers, workstations, network equipment, and system health helps stop small problems before they become major failures. Businesses that invest in proactive IT management experience dramatically less downtime and greater operational efficiency.
Helpdesk and technical support
Unlimited user Helpdesk and technical support is provided from 8:00AM to 6:00PM in your local time zone. Our live Technical Support staff combined with a robust trouble ticketing system and support phone line ensures user troubles are tackled fast – keeping your business running smoothly and stress-free. Support will be handled remotely via a remote session or on-site if the problem cannot be resolved remotely.
Software license management
Managing software licenses can be a major headache for businesses. With dozens or even hundreds of applications across multiple departments, keeping track of license expirations, renewals, compliance requirements, and usage can quickly spiral out of control. Missed renewals can lead to costly downtime, while non-compliance can result in hefty fines. That’s where a Managed Service Provider (MSP) like us steps in. We take the burden off your shoulders by actively managing your software assets, ensuring all licenses are up-to-date, compliant, and optimized for your business needs.
Vendor management: acting as your liaison
Dealing with multiple technology vendors can be overwhelming and time-consuming for businesses. Each vendor has its own processes, contracts, support teams, and service levels, making it tough to coordinate when issues arise or new needs emerge. We act as a trusted liaison between you and your vendors, handling communication, support escalations, and contract management on your behalf.
Endpoint Detection and Response - EDR
IT strategy and consulting
Our Strategy and Consulting services equip your business growth by aligning your initiatives with the latest industry trends and solutions. Our team of industry experts collaborates closely with you to understand your ultimate goals, providing tailored advice on the most cost-effective pathways to achieve them.
Ransomware protection
While no one company can offer an absolute guarantee against data breaches or cyberattacks, our tools can mitigate the risk of being a victim tremendously. Upon detecting signals indicative of a Ransomware attack, our system will isolate (remove it from Network) the affected node automatically to prevent the attack from spreading to the entire network. Normal user activities on each endpoint is continuously being monitored, establishing a baseline to quickly detect “unusual behavior” that could indicate an attack, enabling a quick response
Keeping all software up to date
Microsoft, Apple and other vendor regularly release updates that include crucial security patches to fix newly discovered vulnerabilities which means closing the ‘holes’ in the system. Neglecting these updates could leave your system exposed and easy targets for cybercriminals to exploit. Applying security patches to Microsoft and most other 3rd. party software is handled by our systems and in an automated fashion to leave you worry free from becoming a victim of cybercrimes.
Backup and disaster recovery
Keeping an up to date Backup of your data will protect your operation against unexpected disruption. Having both on-prem and cloud-=based backup solutions ensures that your data is recoverable quickly and your business can continue running with minimal downtime. Our Business Continuity and Disaster and Recovery (BCDR) solutions provides peace of mind, safeguarding your critical information and keeping your team productive.
Equipment inventory and reporting
Maintaining a comprehensive inventory list of all digital equipment, including workstations, laptops, tablets, and phones, is crucial for data security and compliance. It provides a clear understanding of all potential access points to sensitive information. This inventory enables organizations to implement targeted security measures, access controls, ensuring that all devices are properly secured and monitored. Furthermore, in the event of a security incident or audit, a detailed inventory facilitates quick identification of compromised devices. It helps in compliance with data protection regulations that often mandate knowing where sensitive data resides and who has access to it, ultimately minimizing the risk of data breaches and ensuring regulatory adherence.
Acting as vCIO for the business
Most small to medium size businesses need strategic IT planning but do not have enough resources or actually a need for a full time CIO. Acting as a trusted advisor and virtual CIO for your company, we work closely with leadership to understand business goals, assess risks, and build a technology strategy that supports long-term success. It’s not just about fixing IT problems—it’s about proactively planning, budgeting smartly, strengthening security, and aligning technology investments with where the business is headed
Testimonials
See how we’ve helped small businesses like yours embrace the benefits of modern technology.
I couldn’t be happier with the service provided by IT21st.
Their expertise and knowledge in supporting our IT needs have been invaluable to our business. They respond quickly and efficiently whenever we need assistance, ensuring minimal downtime and smooth operations. Thanks to their reliable support, we’ve been able to focus on growing our business without worrying about technical issues. Their professionalism, responsiveness, and commitment to excellent service make them a trusted partner. I highly recommend IT21st to any business looking for top-tier IT support!
Monica Helm
Co-Owner at Municipal Packaging
Ford EC is a 46-year-old established General Contracting Company.
We reached out to IT21ST via a referral and could not be more pleased with their efforts. It has been over 10 years of support, guidance, and services with IT 21st . Their ability to provide day-to-day necessary IT support is unprecedented in the industry. A company IT’s functionality and safety are the Company’s lively hood. Ford EC’s success and ability to execute our day-to-day operations is directly related to the services provided by IT 21st.
In summary, Ford EC fully recommends their services on all levels.
Arash Daghighian
Ford E.C. VP of Operation
We highly recommend IT21st to any business
We were introduced to IT 21st right before covid while our company was working full time in an office building. IT 21st worked with us to migrate all of our systems which were on-premises at the time into an azure cloud set up. The transition was smooth and efficient, and enabled our company to quickly transition to an at-home work environment. Today, we still use the same set-up and have ease of use in a secure environment that is much more flexible than our prior set-up. They respond quickly whenever we need assistance, ensuring minimal downtime. We highly recommend IT21st to any business looking for a secure cloud set up and top-tier IT support.
John Roman
Roman Consulting Group. President
IT21ST is fantastic organization to work with
IT21ST is fantastic organization to work with. Beginning with the personalized and comprehensive support we receive from their founder Ali Nader. They are extremely professional, diligent, and cost conscious. Our company began as a one person enterprise, and as we swiftly scaled to several dozen colleagues, each needing IT support, IT21ST services shadowed seamlessly the solutions we required. We plan to work with IT21ST for years to come, and consider them to be an important part of our company’s infrastructure and on-going success. on providing well thought out seamless solutions.
Loren Wallis
The Great Organic. Partner
This company is the real deal!
Ali Nader and his team at IT21ST are our go-to IT team and one of the IT service providers I’ve worked with. They are very friendly but most importantly, very professional and responsive. It is very easy to contact them and make an appointment. Everyone I spoke to made the process easier, no hassles or gimmicks. Their prices are reasonable, especially for the quality of service provided, This company is the real deal!
Jennifer Lai
President, Cardinal Mark Consulting, Inc.
IT21ST has always been there for us
Our firm has been a client of IT21ST for well over a decade and we have always found them to be knowledgeable, reliable IT professionals. In particular, Ross Gordnia has delivered exceptional solutions in a timely manner. IT21ST has always been there for us though all our transitions and expansions. We have relied on them for everything from system conversions to the smallest questions and we have always been very pleased with their service.
Kristine Stromeyer
CFO/COO, Sierra Investment Management
Ali is a hands on CEO who is involved in the business and our relationship
We’ve used Ali Nader and IT21ST for a number of years and the work has always been to a high standard! Ali is a hands on CEO who is involved in the business and our relationship. It means a lot to know our IT is covered with professional resources.
Gary Morter
CEO @EFM Global
IT21 has been a great partner to our organization in many ways
IT21 has been a great partner to our organization and helpful in many ways across security, equipment management and standardizing processes.
John Tabis
Founder & Chairman @ Bouqs
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Let us take IT off your hands. Schedule a consultation and see how IT21ST can help your business.